Q: I am new to this “website” thing, how does it all work?
A: We work with a lot of new businesses and first timers. We have a pretty easy going 4 step process. We outline this on our home page.

 

Q: How long has Webhead been building websites?
A: Webhead was founded in 2017 by Rob Cancian and Matthew Macleod. Although we are a new business, we have been doing work in this industry for many years.

 

Q: How much does a website cost?
A: The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $500 price range for basic business sites and go upwards depending on your unique needs.

 

Q: How does the payment process work?
A: The project starts with a 50% deposit. Once we have completed and fulfilled our scope of work, the last 50% is collected and your website is then scheduled for launch.

 

Q: What kind of businesses do you work with?
A: We work with a broad range of companies ranging from new to small and medium sized businesses across a variety of industries including technology, food, tradesmen, housing, news engineering, photography and more.

We've helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

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Q: How long does it take to build a website?
A: Our websites can take anywhere from two weeks to two months to complete, it all depends on the complexity of what you are wanting. During the quoting processes we can provide a rough estimate. Of course time will vary from project to project but we will be in contact with you throughout the build.

 

Q: Who will I work with during the project?
A: This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight knit crew of 4. Who that will be depends on your project needs and what stage of the process you are in during the project.

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Q: Can you help me write content for my website?
A: Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

 

Q: Can you help me source photos for my website?
A: Yes. We can help you source stock photos. We also have a photographer and videographer on staff to produce custom photography and videos for your website. 

 

Q: Do I own my website?
A: YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take control of the site yourself or and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

Q: Will my website work on mobile devices?
A: Yes, using we ensure our sites work on all devices, including desktops, laptops, tablets and mobiles.

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Q: Can you design my logo?

A: Yes, we sure can. Our skilled designers are not only brilliant at producing great looking websites, but they can design a unique logo for your business too. Check out our previously done work here!

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Q: How Many Changes Can I Make To My Site Without Additional Cost?

A: In the building phase of your site we try to give as much flexibility as we possibly can.  
We give as much latitude as we possibly can. After you've identified the general format and color schemes of your preferred design, we'll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge. For ongoing Content Maintenance, please see “What is the Best Approach for Content Maintenance On My Site”.

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Q: What Is The Best Approach For Content Maintenance On My Site?

A: Webhead offers two options for maintaining and refreshing your site content. We don't care which option you choose, but we strongly encourage you to update your site regularly.

The Pay as You Go Plan: Call us when you need to add to or make a change to your content. We'll complete your request within 48 hours, and bill you at our standard hourly rate. Urgent requests can generally be completed within a few hours for an additional charge.

Ongoing Maintenance Plan: Sign up for one of our ongoing maintenance plans, and you'll receive a discount on our standard rates.

Q: What is the point of Mobile Optimization? 
A: This is so that your website displays correctly on smart phones & tablets.

Smartphones are the leading way people/customers view websites, so not having your site optimized for mobile is encouraging a high bounce rate (customers not liking the site and leaving).

Q: What is this SEO that everyone talks about and why does my website need it?
A: SEO is Search Engine Optimization. This helps search engine such as Google or Bing figure out what your website is about.
It is important so that we can lock down keywords for potential customers to find. This would involve indexing the website with Google & Bing Search engines.

Without SEO, it’s like painting a master piece and hanging it up in a dark closet. Nobody will see it. (or are more unlikely to)